Shipping & Returns
Shipping Policy
At Urtown Delivery, we aim to deliver your groceries quickly, safely, and efficiently. Orders are processed within our standard business hours and are typically delivered within the estimated timeframe shown at checkout, depending on your location and product availability. We offer home delivery services within selected areas, and delivery charges, if applicable, will be clearly displayed before order confirmation. Customers will receive order confirmation and delivery updates via email or SMS. Please ensure that the delivery address and contact details provided are accurate to avoid delays. In case of unforeseen circumstances such as weather conditions, high order volumes, or logistical issues, delivery times may vary, and we will notify you accordingly. For any shipping-related questions or concerns, our customer care team is always available to assist you.
Return & Exchange Policy
At Urtown Delivery, we strive to provide fresh, high-quality products with every order. If you receive an item that is damaged, expired, incorrect, or missing, please contact our customer care team within the specified return window (usually within 1–2 hours of delivery). Perishable items such as fruits, vegetables, dairy, and frozen products are generally not eligible for return unless there is a quality issue at the time of delivery. Non-perishable items may be eligible for return or exchange if they are unopened and in their original condition. Once your request is verified, we will arrange for a replacement, exchange, or refund as applicable. Refunds are processed through the original payment method within a reasonable timeframe. We are committed to resolving concerns quickly and ensuring a satisfactory shopping experience.