Terms & Conditions

Customer Care

At Urtown Delivery, customer satisfaction is our top priority. Our dedicated customer care team is available to assist you with order inquiries, product information, delivery updates, returns, refunds, and any concerns you may have while shopping on our website. We strive to respond quickly and provide clear, helpful solutions to ensure a smooth and convenient grocery shopping experience. If you experience any issues with your order, such as damaged items or missing products, please contact us promptly, and we will resolve the matter as quickly as possible. You can reach our customer support team via phone, email, or through the contact form on our website during business hours. We value your feedback and continuously work to improve our services to serve you better.

Privacy & Safety

At Urtown Delivery, we are committed to protecting your privacy and ensuring a safe shopping experience. We collect only the necessary information such as your name, contact details, delivery address, and payment information to process orders and provide customer support. All transactions are secured using SSL encryption and trusted payment gateways, and we do not store complete card details on our servers. Your personal information is never sold or rented to third parties and is shared only with delivery partners or payment processors when required to fulfill your order or comply with legal obligations. We use cookies to improve website performance and enhance your shopping experience. In addition to data protection, we prioritise product safety by maintaining hygienic storage, checking expiry dates before dispatch, and offering secure packaging and contactless delivery options. By using our website, you agree to our privacy and safety practices designed to protect both your information and your grocery purchases.

Payment Methods

Cash
UPI
Paytm
Google Pay
Phone Pay
Cash on Delivery

Bulk Orders

Orders for Events, Functions and other occasions can contact us in 2 days advance